RETURN POLICY

Last updated October 18, 2018

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange so that we can correct it. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in a new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@ensaneleather.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securlyin the original packaging, and mail your return to the following address:

Ensane Leather LLC

Attn: Returns
RMA #
555 Republic Drive, Suite 200
Plano, TX 75074
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+1(972) 454-9896

support@ensaneleather.com